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Privacy policy

We are committed to maintaining the accuracy, confidentiality and security of your personally identifiable information (“Personal Information”). In keeping with this commitment, we act in accordance with our privacy policy regarding the collection, use and disclosure of personal information. Our privacy policy is based on the values defined by the Canadian Standards Association Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for preserving and protecting the personal information we hold. We have appointed one or more persons responsible for ensuring compliance with our privacy policy.

2. Definition of objectives

We collect, use and disclose personal information in order to provide you with the product or service you have requested and to offer you other products and services that we think may be of interest to you. The purposes for which we collect personal information will be identified before or at the time of collection. In some cases, the purpose of this information gathering will be obvious, and consent may be implicit.

3. Consent

Your knowledge and consent are required for the collection, use or disclosure of your personal information, except as required or permitted by law. You always have the choice of whether or not to provide us with your personal information. However, your decision not to provide us with certain information may prevent us from providing you with our products or services. We will not require you to consent to the collection, use or disclosure of information as a condition of the supply of a product or service unless we need the information to provide the product or service.

4. Restrictions on the collection of information

The personal information we collect will be limited to the details necessary for the purposes we have identified. With your consent, we may collect personal information from you in person, by telephone, by mail, by fax or via the Internet.

5. Limitations on use, disclosure and retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. Personal information will be retained only as long as necessary for the purposes for which it was collected, or as required by law.

6. Accuracy

Your personal information will be kept in the most accurate, complete and up-to-date form necessary for the purposes for which it is to be used.

7. Protection of customer information

Personal information will be protected by security safeguards appropriate to the sensitivity of the information. We take all reasonable precautions to protect your personal information from loss and from unauthorized use, access or disclosure.

8. Transparency

We will provide you with access to information about our policies and practices relating to the management of your personal information.

9. User access

Upon request, you will be informed of the existence, use and disclosure of your personal information, and you will have access to it. You may verify the accuracy and completeness of your personal information and request that it be amended, if necessary. In some cases, however, where permitted by law, we will withhold certain information from you. For example, we may withhold information about you if it is also about other people, or if it is subject to legal or security restrictions, or if it is proprietary commercial information.

Additional information


A cookie is a small computer file or piece of information that may be stored on your computer’s hard drive when you visit our Web sites. We may use these cookies to improve the functions of our Web site and, in some cases, to provide visitors with a personalized online experience.

Cookies are commonly used and most Web browsers are configured by default to accept them automatically. You can modify your Internet browser settings to prevent your computer from accepting cookies, or to notify you when you receive a cookie, giving you the chance to refuse it. Please note, however, that if you disable cookies, you may not be able to take advantage of our website’s optimal performance.

Other websites

Our Web site may contain links to third-party sites that are not governed by this Privacy Policy. While we strive to include only links to sites with high privacy standards, our privacy policy no longer applies when you leave our website. Furthermore, we are not responsible for the privacy practices adopted by third-party Web sites. We therefore advise you to review the privacy statements of these sites to learn how your information will be collected, used, shared and disclosed.